Submitting pardon requests
Requests to reduce or waive residency and visa fines.
Service details
What the service covers
We help you prepare, submit and follow up a pardon request to reduce or waive accumulated residency and visa fines. The decision rests with the pardon committee.
- Preparing and submitting the pardon request
- Following up the request until a decision is issued
Required documents
- Copy of the passport and Emirates ID of the sponsor and the sponsored person.
- Statement of residency fines, or a visa details report.
- A pardon request letter explaining the reasons, with supporting documents.
Typical estimated time
- Decision on the request
- 2 to 5 working days, depending on the pardon committee
Times are typical estimates; the final decision and processing time rest with the relevant authority, and additional documents may be requested depending on the case. Government fees are not included in our fees and vary by transaction. We are a private document clearing business, not a government authority and not affiliated with one.
Please don’t send copies of sensitive documents in your first enquiry; the team will tell you what is needed and how to send it.
Information last reviewed: October 2026.
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